At Auorix, we strive to provide high-quality digital services and ensure client satisfaction. However, if you are not completely satisfied with our services, we offer a refund policy under the conditions outlined below.
We provide refunds under the following circumstances:
- If the project has not yet started, a full refund will be issued.
- If the project is in progress but incomplete, a partial refund may be granted based on the work completed.
- If the final deliverable does not meet the agreed-upon specifications and a resolution cannot be reached.
Refunds will not be provided for:
- Completed and approved projects.
- Change-of-mind requests after project commencement.
- Subscription-based services after the billing period has begun.
- Third-party software, tools, or plugins purchased on behalf of the client.
To request a refund, please follow these steps:
1. Contact our support team at info@auorix.com within 7 days of project completion.
2. Provide a detailed explanation of the issue.
3. Our team will review your request and respond within 2 business days.
4. If approved, the refund will be processed within 10 business days to the original payment method.
If a refund request is disputed, we encourage open communication to find a fair resolution. If necessary, mediation or arbitration may be pursued.
Auorix reserves the right to modify this policy at any time. Changes will be posted on our website.
For any questions regarding our refund policy, please contact us at info@auorix.com